Unused and unopened goods may be returned for a refund excluding postage costs. All we ask that you notify us and we will tell you how to return the goods to us. Termix.co.uk only accepts returns purchased through our authorised website. Termix.co.uk offer the full 12 month Termix.co.uk warranty.
*Please note* used goods are not supplied on a trial basis and cannot be returned once used unless faulty.
Electrical items can only be sent to the card billing address or a verifiable works address. If you opt for a works address delivery, you agree that the person who will sign for the goods acts as your agent and is your liability. Once signed for at work premises they are classed as delivered as requested.
*Please note all of our electrical products are for 220-240 volt, which we sell for the UK market.
If goods are damaged on arrival it is essential that you contact us within 7 days of receipt. If a parcel appear damaged or opened please refuse it, it will then return to us and a replacement will be sent on receipt.
Our website accept Payment via Pay Pal meaning your order is safe and secure plus you have Pay Pal protection.
Shipping and Handling
Our delivery service on the UK mainland is via Royal mail or other courier services depending on what your order is for, From Mon. – Thurs for orders placed before 2.00. Orders placed before 2.00 on Friday will be delivered on Monday.(Orders placed on Friday after 2.00 including Saturday and Sunday, are shipped next working day usually Monday apart from public holidays)
We cannot accept liability for late delivery by our couriers or any consequential loss due to delay or loss of parcels.
Faulty or goods sent in error may be returned for exchange or full refund.
Unused or unwanted goods may be returned within 14 days for an exchange or refund excluding postage. (This is flexible days over holiday periods to allow for unwanted gifts)
Please Note* Returned goods must be in original condition, be unused suitable for resale as. Please return goods by a method that can be tracked. Please note that you are liable for the safe return of unwanted items for which you require as refund.
Voltage: All of our electrical products are for 220-240 volt, we do not deliver these to the USA or any country with 110-120 voltage.
From time to time we offer gifts with purchase. We reserve the right to substitute any free gifts offered for a similar item of similar value. In the event of a stock shortage your free gift may be sent separately. Brush sizes and manufacturers will vary. Generally the brush you will receive will be of a medium size which will suit the most people. Images of brushes on the website are for illustration purposes only.
All orders are inclusive of all UK taxes. If you are an international customer, it is your responsibility to pay any extra taxes due on delivery of the goods. We will not accept responsibility for any action taken by customs in your country. All international deliveries include a customs sticker notifying customs of the goods contained within the package. This is a customs declaration, requirement in the UK.